Customer Service

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Customer Service

About us

Snusdaddy is a supplier that works with quality snus and nicotine pouches combined with secure fast deliveries. We offer snus and nicotine pouches for everyone and every occasion, from everyday snus to party snus or nicopods, the possibilities are endless. Snusdaddy's focus is to have satisfied customers. We get this by offering high level of service, a wide range of different brands of snus and nicotine pouches, as well as snus varieties at a good price. We sell classic Swedish snus varieties such as General, Göteborgs Rapé and Ettan. We are also at the forefront when it comes to modern varieties such as nicotine pouches where ZYN, VELO, Vid, Killa and Pablo are popular brands today. Nicotine pouches are very popular in the EU where the original snus is banned. The big different from the classic Swedish snus is that nicotine pouches are 100% free from tobacco. The nicotine pouches or nicopods, often come in fresh and clean flavors like mint, lime, mango and many more. Find your favorite nicotine pouches at Snusdaddy!

The team behind Snusdaddy are big snus enthusiasts. Everything we sell we use ourselves or have tested to ensure the quality of all snus and nicotine pouches we sell. Everyone has their favorite snus and nowadays also a favorite nicotine pouch, but testing other varieties and getting variation in taste, strength and size makes snus more exciting and maybe you will find a new favorite snus or nicotine pouch in the future. We have long experience of snus, and we hope to offer you the same fantastic experience that we get from taking a fresh snus or nicotine pouch.
Our highest priority will always be satisfied customers! Buy your snus from Snusdaddy to get quality snus at a good price, with safe and fast deliveries.

Welcome to our site and we hope to see you around!

FAQ

Orders

What do I need to place an order?

  • A delivery address in a country where the requested products are legal for import
  • A debit/credit card from VISA or Mastercard

How is my credit card data handled?

All payments are made securely via NETS. You can read more about NETS on their website, www.nets.eu.

What happens to my personal information?

Your privacy is important to us and we handle your personal information in a careful manner. We use your information to process your order as efficiently as possible. We do not share your personal information with third parties without your express consent. However, in order to ensure a fast and smooth processing of your order, our partners get access to parts of your contact information. This applies, for example, to banks that handle payment or transport companies. We share only the smallest possible data.

In addition to handling your order, your personal information may be used in our marketing, such as product recommendations or discounts that we think you may be interested in.

You can always get information about the information we store about you free of charge. The storage of your information takes place in a legal manner. If there is no legal requirement for continued storage of your data and the information is no longer required to complete your purchase with us, you can request that your personal data be deleted.

You can object at any time to the use of your personal data for marketing or other measures. Send us a message at [email protected] and we will take care of this.

How do I search for a specific item?

If you know what you are looking for, type it into the search bar. You will find it at the top of the right side of the page. Press the magnifying glass, and type it in.

You can search by product name, brand, strength, your favorite taste and many more.   

The result sorts by relevance but you can easily change from relevance to reviews count, top rated, new products, biggest saving, price: Low to High and price: High to Low.

What if an item is out of stock?

If an item you are interested in is sold out just send a mail to Snusdaddy and ask. We will get back to you and explain why, and answer when the product is back in stock.

 

Follow the steps to place an order:

  1. Find the items you want to buy, chose how many pieces you like, and press Add to Cart. The items will move to the cart at the top of the right side.
  2. In your cart you will find an overview of all the items you have added. You can change quantity with the + and – symbols. When you are pleased with your selection, click on Proceed to Checkout and complete your order.
  3. In the checkout, select delivery address and fill out the details where needed. Chose your shipping method and press
  4. Review & payments, check your order summary and if everything is correct, press Place Order on the left side of the screen.
  5. You will be sent to Nets Checkout, fill out the detail and card number, accept the terms (save my details for an easier check out next time). Press Different cards and banks have different security checks, follow the steps to complete the payment.
  6. Once your order has been completed you will see the confirmation on the screen, and you will receive a confirmation to your email.

Will I receive an order confirmation?

We will send you an order confirmation.

I haven't received my order confirmation.

You will automatically receive your order confirmation by e-mail within 24 hours. If you are missing an order confirmation, please check your spam folder or other folders with special offers. Some mailbox providers (including Gmail) have enabled filters that move newsletters into dedicated folders, so we recommend checking those and other filters you might have enabled. If you have not received your order confirmation within this time frame you are more than welcome to contact us for further help at [email protected]!

If you were logged in to your account when you placed your order you can always go to My Account and view your orders.

 

Shipping

What import rules and customs regulations apply to my country?

Regarding import rules and customs regulations for your country, we must ask you to review what applies yourself, as we can not help with this at Snusdaddy. You as the buyer are responsible for finding out information regarding import rules and customs regulations for snus. Any fees such as customs fees and taxes must be paid by the recipient in your own country and even here you as the customer have your own responsibility. Snusdaddy disclaims all responsibility for any reimbursement or sending of replacement goods if the goods have been seized at customs.

Import taxes for shipments to the USA are paid in full by Snusdaddy, meaning there are no hidden fees coming up after the checkout process is finalized.

 

What shipping options are available?

Snusdaddy offers different options for shipping. When you place your order, you will see the options that are possible for your delivery address. 

In EU:

Free shipping if order exceeds €80. UPS Standard or PostNord, 2-7 days.

UPS Standard:

Fast and reliable option for less urgent shipping. 2-5 business days depending on destination.

UPS Saver:

Fast and affordable shipping option. 1-5 business days depending on destination. In EU often only 1 day.

UPS Express:

The fastest option at Snusdaddy, 1-3 business days depending on destination. In the EU often only one day an early as 12:00 P.M.

Outside EU:

UPS Saver:

Fast and affordable shipping option. 1-5 business days depending on destination. USA and Canada 2 days. Asia 3 days.

UPS Express:

The fastest option at Snusdaddy, 1-3 business days depending on destination.

PostNord:

5-15 business days depending on destination.

Where is my order?

When the order leaves our warehouse with UPS you will receive an email from UPS with a tracking number, then you can follow the order on UPS.com.

When shipping with PostNord, you will receive a tracking number and a notice by email and text when your package has arrived. Your package can be tracked through PostNord.se.

Can I return my order?

Returns are not possible due to the perishable nature of tobacco goods.

 

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Terms & Conditions

General

Last updated 25/8 2021
Please read these Terms of Use carefully as they contain important information regarding your legal rights and obligations.

Invicta Swedan AB, corporate identity number: 559288-1501 is a Swedish limited liability company ("Invicta") operating the website Snusdaddy.com. Via this website you can buy goods from Invicta.

These general terms and conditions apply when you visit the website and or place an order via the website.

Invicta reserves the right, in its sole discretion, to change these general terms and conditions (including price adjustments or surcharges) at any time without notice, notice period or the like. If these general terms and conditions change, the amended version will be made available via snusdaddy.com and the date specified in the "last updated" will be adjusted. It is the customer's obligation to read the terms and conditions every time the customer visits and or orders.

Snusdaddy.com may only be used by persons who are 18 years of age or older. By visiting or ordering from snusdaddy.com, you certify that you are older than 18 years.

The customer also certifies that the order is made for own use (private person) and that the goods are not resold.

We reserve the right to change or cancel orders where incorrect pricing and or other typos have been made.

Delivery

Your order will be sent to you as soon as possible. Delivery time depends on the chosen shipping method and the destination country. The order will be sent when all items in your order are available, no partial orders will be sent. We never guarantee that an order will be sent within a certain time.
When the order / shipment has left our warehouse, we can not be held responsible for any delays that may arise due to customs authorities, shipping companies and or other circumstances beyond our control.

Import rules

As a customer, you are responsible for ensuring that the products you order are allowed to be imported in your particular country. You are responsible for complying with the laws and regulations that apply to you as an importer of smokeless tobacco products.
Your order / shipment may be subject to customs duties, import taxes and or other surcharges. You as a customer are responsible for ensuring that the imported products are declared correctly in your country and it is you as a customer who bears these costs. Invicta does not pay any fees for the products that may arise when importing into the country of destination. Invicta does not provide any information regarding any laws, regulations and fees that may arise when ordering. You are responsible for checking this with the responsible authority in your country.

If you choose not to pay any fees that may arise through import and that the customs withhold your order / shipment, we do not undertake to refund any compensation for your order. This also applies if the shipment is sent back to us. The same applies if you refuse to pick up your order or do not pick it up on time. This with regard to the sensitivity of the products where a delivered product cannot be resold to a new customer. We reserve the right to charge you as a customer for any shipping costs that may arise in connection with a returned shipment.

Returns

Orders / shipments cannot be returned due to the sensitivity of the products and that returned products cannot be resold.

Payment

Payment is made in advance by card. Invicta is not responsible for any exchange fees from your bank or card supplier that may arise from a purchase.

Contact us

 

 

You can also contact us by phone through Whatsapp, Viber or a simple phone call to +46 76 – 309 79 92

 

 

Certainly, we may also be wrong. Either way, our .com site offers a wider variety of products available to customers shopping from outsite of Europe, including a grand assortment of Swedish snus with tobacco.